Thank you for shopping at Pass One Global. We value your trust and are committed to providing you with high-quality products and a seamless shopping experience.

If you are not entirely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below.

1. Returns

  • Eligibility Window: You have 6  days from the date you received your item to initiate a return.

  • Item Condition: To be eligible for a return, your item must be unused, unaltered, and in the same condition that you received it. It must also be in its original packaging.

  • Proof of Purchase: A receipt, order confirmation email, or other valid proof of purchase is required to process your return.

2. Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately update you on the status of your refund after inspecting the item.

  • Approval: If your return is approved, we will initiate a refund to your original method of payment (e.g., credit card, debit card, or banking partner).

  • Timeline: You will receive the credit within a certain amount of days, depending on your card issuer’s or bank’s policies (typically 5–7 business days).

3. Shipping Costs

  • You will be responsible for paying your own shipping costs for returning your item.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (unless the return is due to our error, such as an incorrect or damaged item).

4. Damaged or Defective Items

If you receive a product that is damaged or defective upon arrival, please contact us immediately so we can make it right. We will arrange for a replacement or a full refund, including any applicable shipping charges.

5. Contact Us

If you have any questions on how to return your item to us, or to initiate a refund request, please reach out to our customer support team:

Search
Shopping Cart